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If you do not remember any of this information, or you do not have a valid email address on file, you will have to contact your MyChart @ TVC help desk at at 360-882-2778 to help you regain access to your MyChart@TVC account. On the MyChart login screen, click the Forgot Username? Or Forgot Password? Link for help. If you forgot both your username and password, start with the username first. You will be prompted to answer some security questions to verify your identity so you can recover your username or password. Follow this troubleshooting instruction manual covering both iOS and Android platforms in their entirety. Fix any and all app-related issues , including crashes, failures, lost connections, and failed installations. How to fix MyChart payment issue while purchasing app or upgrades? How to fix MyChart app crashes or not working? Get answers to your medical questions from the comfort of your own home. Review your current health issues , medications, allergies, immunizations, and preventive care. Receive timely notification of new test results and view past data. View visit summaries and clinical notes. Access your health information using an Android, Apple Watch, Apple iPhone, iPad, or other smart device. Share your medical information. One of the most frequent issues users face when logging in is entering the wrong username or password . Double-check that you are using the correct case (as passwords are often case-sensitive), and ensure there are no extra spaces before or after your username or password. Try the steps below to see if you can fix your issue before contacting your healthcare organization’s MyChart support desk. I forgot my username or password.