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Have a Problem with MyUPMC ? Common MyUPMC Problems & Solutions. On iphone, goto Settings » General » Reset » Reset Network Settings. Enter device passcode » confirm [Reset Network Settings]. MyUPMC Android App Issues and Solutions. On android, goto Settings » Apps » MyUPMC » Storage » click [Clear Data] option. The MyUPMC app ’ s creator (UPMC) is generally the one to blame when issues arise. However, not all bugs in are the result of careless coding. Follow this troubleshooting instruction manual covering both iOS and Android platforms in their entirety. Help & Feedback Need help with MyUPMC ? For general MyUPMC customer service questions or technical support, call 1-866-884-8579. We’d love to hear from you! Help us improve the MyUPMC experience by sharing your thoughts with our team. Submit your ideas and feedback via email at myupmc_feedback@upmc.edu. MyUPMC puts your health information right where you need it most — in your hands. Schedule an online video visit with your regular provider. All you need is a phone or tablet — and the MyUPMC app . For a doctor or specialist. So many helpful features. Your place to stay in control.