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For additional questions or assistance, please call the MyUPMC Helpdesk at 1-866-884-8579. Mobile device or tablet. See the most frequently asked questions about MyUPMC and get answers from our team. How to fix MyUPMC app crashes or not working? First, shut down the MyUPMC iPhone app and open it again. Any hiccups are usually cleared out of the app ’ s cache when you restart it. To force close and relaunch the MyUPMC app on your iPhone, follow these steps:. Have a Problem with MyUPMC ? Common MyUPMC Problems & Solutions. On iphone, goto Settings » General » Reset » Reset Network Settings. Enter device passcode » confirm [Reset Network Settings]. MyUPMC Android App Issues and Solutions. On android, goto Settings » Apps » MyUPMC » Storage » click [Clear Data] option. Close the MyUPMC app completely by double-pressing the home button (or swiping up from the bottom of the screen on newer models) and swiping off the MyUPMC app. Reopen the app to see if the scanner works. With MyUPMC , you can: View your test results. Schedule and manage your appointments. Communicate with your UPMC provider. Get virtual care. View your medical records.